The delivery lady was kind and apologized about the confusion. It took an additional forty-five minutes for my cookies to be delivered once I had gotten back to my home. I thought he was joking because I had just been in there a few minutes prior about my order. The employee tells me he accidently sent it out for delivery because he forgot I was coming back to pick up my order. After leaving the grocery store (which is in the same parking lot) I return to the Insomnia Cookies store to pick up my cookies. I call customer service and they instruct me to place the order over the phone and they will notify the store of the price change and order. I place the order online, but there is no coupon code. I’m going to run to the grocery store.” He tells me it will be ready once I get back. I do as he ask and I tell him “I am placing the order online right now and I will be back in about five minutes to pick them up so you will have time to make them. It does not say this on the coupon, but he insists I place the order online. After placing my order of ten cookies, including the four free cookies, the employee informs me my coupon is valid for online purchasing only. To no surprise, the cookies were outstanding and I was happy again.Ī few nights later, my roommates and I decided to use our coupon for the four free cookies and would go pick them up so we would not have to wait for the delivery. If you know me, you would know at this point I am extremely annoyed. When I arrived at the Insomnia Cookies location, I waited an additional ten minutes for my cookies to be prepared. I thanked them and went to pick up my cookies instead of waiting any longer on the delivery. They apologized and gave me a coupon for four free cookies with an order of over six dollars for my next purchase. After two hours, and the website informing me the cookies are still being baked, that is when I decided to call the customer service line. With the convenience of the Insomnia Cookies website, I can know when the cookies have been baked, sent of for delivery, and what time they will be delivered. This would not be as big of a deal if they would tell us prior to placing our delivery order something along the lines of “I apologize in advance, but we are short staffed so the deliver time may be longer than usual.” The “usual” delivery time is between forty and fifty minutes. The past two times we ordered cookies from Insomnia for delivery, the delivery took over two hours to get to our home after placing the order.
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